Welcome

Module 1: Strategic Developments and Library Management

Dr. Norbert Lossau
Director, Goettingen State and University Library, Germany

John Wilbanks
Executive Director, Science Commons, USA

New technologies for indexing scientific knowledge and new methodologies of distributed production are coming together in the "commons" approach to managing knowledge in the research sciences. This talk will lay out the Science Commons (sciencecommons.org) systemic approach to increasing the rate at which scholarly literature, physical tools, and data sets move through the system. It will further explore how the library can play a role in increasing not only the rate of movement, but the value of, this knowledge. The talk will end with a series of ideas on new business models that might emerge from the intersection of libraries, the commons, and the new technology landscape.

Additional material:

• Recommended reading

John Wilbanks
Executive Director, Science Commons, USA

Ronald Milne
Director of Scholarship and Collections, The British Library, UK

• Collections define libraries. What does this mean in the the 21st Century?
• Fifteen years ago, the talk was of the 'Death of the Book'. It has not happened. Indeed the number of print titles published has increased year on year, at a time when increasingly large volumes of material are being made available in digital form on the Web.
• Many researchers in STM subjects no longer visit their physical library, but access all the material they need from their office, or from wherever they are in the world.
• A number of the world's great research libraries have signed agreements with Google and Microsoft to digitize and make freely accessible large parts of their collections. What might this mean for research in the Humanities and the Social Sciences?
• Is there a danger that libraries are becoming irrelevant as work and social spaces?
• Will all libraries become equal as the digital revolution progresses?
• Is it right to mediate access to digital collections, or should we rely on our users' critical faculties to distinguish high from low quality resources?
• How can we ensure enduring access to our institutions' digital collections through appropriate licensing arrangements and digital preservation strategies?

Additional material:

• PPT file (13,401 KB)

Ronald Milne
Director of Scholarship and Collections, The British Library, UK

Birte Christensen-Dalsgaard
Director of Development, State and University Library, Aarhus, Denmark

Digitize books, make them searchable through Google, negotiate rights and make staff redundant ¿ or can libraries reposition themselves in the new information economy?

The talk will not answer the question above, but will describe work on understanding information needs, especially students' needs. The rationale behind this work is that if we understand the information needs of our customers, we might be able to improve the development of relevant services.

Understanding user needs is quite different from doing usability studies of existing products. Usability studies assume certain services to be relevant, and one works with users to make the best possible product. Understanding user needs requires studies of users in their work environment, and aims at understanding their behaviour. Based on these observations we try to define services, which will provide an answer to the identified needs.

A field study at the State and University Library Aarhus (Denmark) resulted in three personas:

• the library enthusiasts, who understand and can use all the library services,
• the drive-in users, who do all by themselves,
• the readers, who use the tables in the library but generally not the books.

Additional material:

• Recommended reading
• paper in PDF
• PPT file (16,286 KB)

Birte Christensen-Dalsgaard
Director of Development, State and University Library, Aarhus, Denmark

J. Stephen Town
Director of Knowledge Services, Cranfield University, Defence Academy of the United Kingdom, UK

Pressure is growing for libraries to demonstrate their worth and contribution to their parent institutions and stakeholders. The demand for increased accountability comes at a time when traditional forms of library performance measurement are becoming less relevant in the digital environment.

Performance measurement has therefore become a strategic issue for library leaders and managers and requires the appreciation and potential application of a wide range of techniques and methods of evaluation.

Specifically the lecture will include:

• A critical history of library performance measurement and accountability
• Specific programmes and initiatives designed to develop new tools and techniques for accountability, covering
  • Performance measurement frameworks
  • Quality definitions and approaches
  • Impact measurement
  • Statistical collection
  • Value measurement
• The future of library performance measurement in the digital age

Additional material:

• Recommended reading

J. Stephen Town
Director of Knowledge Services, Cranfield University, Defence Academy of the United Kingdom, UK

Dr. Norbert Lossau
Director, Goettingen State and University Library, Germany

Module 2: Technological Developments: Threats and Opportunities for Libraries

Dr. Norbert Lossau
Director, Goettingen State and University Library, Germany

Robin Murray
Vice President, Global Product Management, OCLC, UK

Additional material:

• Recommended reading
• PPT file (6,487 KB)

Robin Murray
Vice President, Global Product Management, OCLC, UK

Peter Binkley
Digital Initiatives Technology Librarian, University of Alberta, Information Technology Services, Canada

Over the last two years there has been an explosion of innovation in web search interfaces in libraries, both in digital collections and -- what some of us thought we would not live to see -- in OPACs. Librarians are increasingly in a position to offer their users complex and sophisticated search interfaces including visualization, faceted browsing, user-contributed content, and other modern features.

This session will explore the current range of search options that are available to the library world and focus on a few actual deployments. The focus will be on the various search functions, and the technical underpinnings that are required to enable them.

Peter Binkley
Digital Initiatives Technology Librarian, University of Alberta, Information Technology Services, Canada

Anne Christensen
Web Services Librarian, State and University Library Hamburg, Digital Library Department, Germany

Several German libraries introduced chatbots to enhance digital reference services. A chatbot is a virtual character that can both understand and answer questions in natural language. The chatbots AskAdemicus, Stella and INA have been online for 1-3 years and show usage numbers that are considerably higher than other digital reference services.

Chatbots provide 24/7 availability, they can talk to many users simultaneously and provide quick, competent and often charming reference. They have also proved to be a useful tool for marketing. The presentation will feature a demonstration of selected chatbots and address various aspects of the German chatbot projects:

• development of chatbot characters,
• design and programming of the knowledge bases,
• evaluation methods and results.

Additional material:

• Recommended reading
• paper in PDF
• PDF of handouts (3,295 KB)

Anne Christensen
Web Services Librarian, State and University Library Hamburg, Digital Library Department, Germany

Dr. Ton Verschuren
Consultant, Innofusie B.V., The Netherlands

Federated Identity Management (FIM) solves the problem of the typical user maintaining multiple usernames and passwords for various library services. FIM means that a service provider (e.g., a publisher) does not have to maintain its own account database (and optionally more secure forms of authentication, like tokens or certificates) for its users/subscribers, but instead relies on, e.g., the library to identify and authenticate its users.

When the identity provider (e.g., the library) and the service provider join a federation, they both agree to adhere to a set of rules: the policy. Together with a number of technical measures the federation functions as a transparent infrastructure that acts as a trust anchor for the parties involved. Hence, there is no longer a need to conduct bilateral agreements (except, e.g., for licences or business agreements) to obtain the other party's identity.

Higher education worldwide is taking the lead to establish these trust federations.

• What are the main drivers?
• What are the consequences for libraries?
• How does the underlying technology and standards look like?
• How is federated identity management evolving in related sectors, like primary and secondary education, public libraries, government, and healthcare?
• How easy is the migration from existing solutions (IP ranges, proxies, or, e.g. Athens in the UK)?

• What about trust?
• What impact do trust federations have on existing business models? E.g., is this infrastructure a means to move from site licenses to individual licenses?
• What is the impact on collectively negotiated licenses as done by, e.g., Eduserv Chest (UK) or SURFdiensten (NL)?

Additional material:

• Recommended reading

Dr. Ton Verschuren
Consultant, Innofusie B.V., The Netherlands

Dr. Norbert Lossau
Director, Goettingen State and University Library, Germany

Module 3: Hands-on: Open Source Software for Libraries and XML

Dr. Norbert Lossau
Director, Goettingen State and University Library, Germany

Eric Lease Morgan
Head of the Digital Access and Information Architecture Department, University Libraries of Notre Dame, USA

Given the linked texts, the accompanying set of software, and reasonable access to a Windows or Unix computer, the student of this workshop will be able to work through the exercises and become familiar with open source software especially as it pertains to libraries. More specifically, the student will learn the ideas behind open source software, a bit of its history, how it is similar and dissimilar to librarianship, and why it is important to the profession.

Through the hands-on exercises, the student will learn how to uncompress and untar distributions, configure an application for building, compile it, install it, configure it, and finally use it. Applications used during these hands-on activities include:

• Apache (a Web server),
• MARC::Record (a tool to read and writing MARC data),
• MySQL (a relational database application),
• Perl (a scripting language),
• zebra (an indexer/search engine),
• xsltproc (an XSLT processor), and
• YAZ (a Z39.50 client).

This workshop is designed for the novice and moderately experienced computer user. The only prerequisite skills are:

• no fear of command-line processing, and
• the desire to learn.

Additional material:

• Recommended reading
• handout and many sample scripts (zip file)
• handout in PDF

Eric Lease Morgan
Head of the Digital Access and Information Architecture Department, University Libraries of Notre Dame, USA

Eric Lease Morgan
Head of the Digital Access and Information Architecture Department, University Libraries of Notre Dame, USA

Designed for librarians, this workshop introduces participants to the extensible markup language (XML) through numerous examples, demonstrations, and structured hands-on exercises. Through the process you will be able to evaluate the uses of XML for making your data and information more accessible to people as well as computers. Examples include

• adding value to electronic texts (TEI),
• creating archival finding aids (EAD),
• creating bibliographic data (MARCXML and MODS), and
• implementing standards compliant Web pages (XHTML).

By the end of the workshop you will have acquired a thorough introduction to XML and be able to:

• list seven rules governing the syntax of XML documents,
• create your very own XML markup language,
• write XML documents using a plain text editor and validate them using a Web browser,
• create simple XML documents using a number of standard XML vocabularies,
• transform XML documents into other formats such as plain text or database (SQL) files using XSLT, and finally,
• articulate why XML is important for libraries.

This workshop is designed for the novice and moderately experienced computer user. The only prerequisite skills are:

• no fear of command-line processing
• the ability to use a plain text editor
• the desire to learn.

Additional material:

• Recommended reading
• handout and many sample scripts (zip file)
• handout in PDF

Eric Lease Morgan
Head of the Digital Access and Information Architecture Department, University Libraries of Notre Dame, USA

Dr. Norbert Lossau
Director, Goettingen State and University Library, Germany

Module 4a: Libraries Supporting Research and Open Access

Dr. Norbert Lossau
Director, Goettingen State and University Library, Germany

Pauline Simpson
Consultant, Digital Repositories, University of Southampton Waterfront Campus, National Oceanography Centre, UK

e-Science is defined as science performed through distributed global collaborations enabled by the Internet, using very large data collections, terascale computing resources and high performance visualizations. The ability to utilize these more powerful computing resources across a new infrastructure commonly described as the 'grid' will ultimately lead to scientists tackling the 'big scientific questions'.

In order to address the next generation of scientific problems, high volume scientific data will need to be analyzed, organized, curated, disseminated and preserved. This will require an increasing collaboration between scientists, data managers and information managers. A vital part of the developing research infrastructure will be digital repositories linking publications, data and multimedia in a scholarly knowledge cycle.

Traditionally, the information and data communities have developed along parallel though not converging lines, but changing attitudes towards open access to the results of scientific research have resulted in new partnerships in which librarians and information managers are working with the data community on new information products. Information management skills: standards, metadata, ontologies, rights management, discovery services, preservation and particularly service provision are now being accepted as a vital underpinning to the success of the e-Science agenda. Are librarians ready to step up to the plate?

Pauline Simpson
Consultant, Digital Repositories, University of Southampton Waterfront Campus, National Oceanography Centre, UK

Chuck Severance
Sakai Executive Director, University of Michigan, USA

Chuck Severance
Sakai Executive Director, University of Michigan, USA

Dr. Peter Doorn
Director, Data Archiving and Networked Services (DANS), The Netherlands

DANS (Data Archiving and Networked Services) is the Dutch organization for providing permanent access to research data from the humanities and social sciences. DANS manages data archives and promotes the sharing of research data in fields such as sociology, political science, history, archaeology and linguistics. It also supports the access to data bases created in public and semi-public organizations such as ministries, the statistical office and the topographical service.

The Netherlands is a strong supporter of the 2004 OECD Science Ministerial¿s Declaration on Access to Research Data from Public Funding, which recognizes that open access to, and unrestricted use of data promotes scientific progress and facilitates the training of researchers. The Dutch Academic organizations and universities are signatories of the 2003 "Berlin Declaration on Open Access to Knowledge in the Sciences and Humanities".

A Flemish author once wrote: "Laws and practical difficulties stand between the dream and the deed", and this also holds true with respect to open access to research data. This lecture will outline how ¿open¿ access to research data in really is, and what can be done to remove impediments. How does open access comply with privacy restrictions and copyright law? Are the licenses for open access "with some rights reserved" as formulated by Creative and Science Commons used by data archives? Attention will be paid to attitudes towards data sharing in different disciplines and in different countries. How to convince researchers to share the data they collected? Some solutions are technical (e.g. providing secure remote access to protected data) in character, but endorsing transparency in the jungle of unclear access regulations is also important.

Following the tendencies in the natural sciences, research in the social sciences and humanities is becoming more and more an international collaborative affair. This poses new demands on research infrastructures, and new international data organizations are in the making.

Research data needs to be findable, accessible and usable. Making research data usable for secondary use is costly. As a minimum, documentation must be available to understand the data. Data curation entails more than that and may include the linkage and harmonization of clusters of datasets. The most usable data is however usually not the most durable, and some attention is paid to the question of how to solve this tension.

Additional material:

• PPT file (4,588 KB)

Dr. Peter Doorn
Director, Data Archiving and Networked Services (DANS), The Netherlands

John MacColl
Head, Digital Library, Edinburgh University Library, Main Library, UK

This presentation will address the difficult question of how to ensure that repositories meet the needs of research producers and consumers in more sophisticated ways. It will examine strategies for successful advocacy of repository use, and look at a number of services based on repositories which allow them to have real value both for depositors and consumers of their content. These will include:

• Overlay journals: can repositories be used to store open access journal content?
• Preservation: how can an open access repository offer its institution a viable archive of research?
• Institutional research administration: how can repositories meet institutional needs in showcasing research for access or selecting from it for purposes of research assessment?
• Regional/national/international research aggregations: what systems exist to promote articulation between repositories at different layers, allowing useful aggregations of open access research to be built from the granular level of institutional repositories?
• 'Cream of Science' services: the Dutch 'Cream of Science' service is a national showcase of research built upon institutional repositories. The UK is exploring the feasibility of a similar service. What functionality is required to make such services useful, and what are the user communities to be targeted?
• Federated search services: institutional repositories of research material can themselves constitute targets for cross-searching within institutional digital library architectures. How can this be achieved, and what benefits are conferred from permitting cross-searching of open-access with third party commercial research materials?
• 'Cross-over' services: content within repositories can suggest or trigger additional request services. Catalogues of theses, for example, can include 'digitisation on demand' request services which result in new open access content being acquired by repositories. How innovative are libraries being in considering these possibilities?

Additional material:

• paper in PDF
• slides via Slideshare

John MacColl
Head, Digital Library, Edinburgh University Library, Main Library, UK

Dr. Norbert Lossau
Director, Goettingen State and University Library, Germany

Module 4b: Hands-on: Library 2.0 Technologies to Reach out to the Customer

Jola G.B. Prinsen
Manager Ticer, Tilburg University Library and IT Services, The Netherlands

David Free
Editor-In-Chief of College and Research Libraries News / Marketing and Communications Specialist, Association of College and Research Libraries, USA

Podcasting is one of today's hottest social computing applications. But what can this emerging technology do for libraries? What is a videoblog and why use one on your library's website? This in-depth workshop answers these questions and more. Participants will explore how academic libraries are using podcasts and vodcasts (or videocasts) for outreach and learning through a variety of case studies. Detailed information on what to consider when planning for and implementing pod/videocasting at your library are provided along with an up-close and personal look at a variety of creation tools.

The first half of the session will consist of an informative presentation on podcasting and videocasting complete with examples of all types of academic libraries podcasts and vodcasts. After a break, participants will learn the basics of planning, creating and editing podcasts and vodcasts through hands on participation. Students will create audio and video content during the session to be posted online.

The workshop is designed for beginning and moderately experienced users who have an interest in actively learning the podcasting and vodcasting process.

Additional material:

• Recommended reading
• David Free's wiki for the course
• David's slides via Slideshare
• Workshop Blip.tv site

David Free
Editor-In-Chief of College and Research Libraries News / Marketing and Communications Specialist, Association of College and Research Libraries, USA

Lisa Janicke Hinchliffe
Head, Undergraduate Library and Coordinator for Information Literacy Services and Instruction, University of Illinois at Urbana-Champaign, Library, USA

Facebook. del.icio.us. Flickr. MySpace. SecondLife. LibraryThing. Gmail. IM. Meebo. YouTube. LinkedIn. Google Maps Mashups. RSS. Bloglines. Netflix. Ning. Google Calendar. LiveJournal. These are just a few of the many ways that communities form and interact together.

Designed for librarians who want to explore social networking and immersive environments and their potentials for connecting libraries and library users and non-users. The workshop will introduce participants to a sampling of social networking and immersive environments through demonstrations, opportunities for play, and practice exercises. The experiences will highlight "getting started" basic applications, creative innovations, and - if relevant - emerging best practices.

By the end of the workshop, participants will

• have developed basic comfort with exploring social networking and immersive environments.
• know basic terminology and etiquette for social networking and immersive environments.
• be able to lead a discussion with colleagues about exploring and adopting relevant environments to connect with their library users and nonusers.
• have had fun!

The workshop is designed for the novice and moderately experienced computer and Internet user. The only prerequisite skills are ability to explore, willingness to suspend judgement, and interest in the future of libraries.

Additional material:

• Recommended reading

Lisa Janicke Hinchliffe
Head, Undergraduate Library and Coordinator for Information Literacy Services and Instruction, University of Illinois at Urbana-Champaign, Library, USA

Jola G.B. Prinsen
Manager Ticer, Tilburg University Library and IT Services, The Netherlands

Module 5: Libraries Supporting Teaching and Learning

Dr. Norbert Lossau
Director, Goettingen State and University Library, Germany

Joan Lippincott
Associate Executive Director Coalition for Networked Information (CNI), USA

Net Gen students, those who have grown up with computers from the earliest age, are characterized by many as multi-taskers, media-focused, and impatient. Their ways of accessing and using digital information resources do not match well with the structure of traditional libraries. There are "disconnects" between their style and the structures that libraries have carefully and thoughtfully put into place for content, services, and physical facilities. While some in the educational community are critical of many of the characteristics of Net Gen students' style, in fact, some of their preferences have a close relationship to characteristics of "deeper" learning.

Libraries are making efforts to rethink the way they collect and present content, provide tools and services, and offer physical and virtual environments in response to both the existence of new technologies and the preferences of Net Gen students in their communities. This presentation will provide

• an overview of Net Gen students and "deeper" learning
• specific examples of how universities and libraries are meeting the challenge of providing educational support for Net Gen students in creative ways.

Additional material:

• Recommended reading
• PDF of handouts (11,353 KB)

Joan Lippincott
Associate Executive Director Coalition for Networked Information (CNI), USA

Patricia Iannuzzi
Dean of University Libraries, University of Nevada, Las Vegas, USA

The articulation and development of information literacy learning outcomes across the curriculum necessitates major reinvention at the course and curriculum level. Research-based and inquiry learning are proving to hold some keys to helping students develop the critical thinking and problem solving skills required to function successfully in today¿s complex world of information.

• Who is responsible for ensuring that the learning outcomes that comprise information literacy are integrated into courses across the curriculum?
• How are campus experts in pedagogy, assessment, instructional technology, information literacy, and faculty development working together across their administrative silos and with faculty?
• And most important, how can librarians step into leadership roles for teaching and learning innovations at their colleges and universities?

Additional material:

• Recommended reading

Patricia Iannuzzi
Dean of University Libraries, University of Nevada, Las Vegas, USA

Anne E. Bell
University Librarian, University of Warwick, Central Campus Library, UK

Prensky (2001) stated that "Today's students are no longer the people our educational system was designed to teach". It can, perhaps, be equally argued that today's students are no longer the people many of our library spaces were designed to support.

This presentation explores recent developments and thinking in relation to learning space design in the UK, including the work of the Joint Information Systems Committee (JISC). The presentation will also address how learning space design is influencing development of new service models and how these are impacting on the changing role of the library, both in terms of learner support and more widely. In particular, the presentation will consider the impact that learning space design is having on academic, student and library staff thinking including:

• What students particularly value
• What learners say about its impact on their academic success and how they study
• What the academics say
• How learning space design is impacting on curriculum development and delivery
• How thinking is affecting other developments both within the library and across campus
• What library staff say

Additional material:

• PPT file (24,938 KB)

Anne E. Bell
University Librarian, University of Warwick, Central Campus Library, UK

Dr. Igor S. Mayer
Associate Professor Public Management & Director CPS, Delft University of Technology, Faculty of Technology, Policy and Management, The Netherlands

Additional material:

• Recommended reading

Dr. Igor S. Mayer
Associate Professor Public Management & Director CPS, Delft University of Technology, Faculty of Technology, Policy and Management, The Netherlands

Dr. Norbert Lossau
Director, Goettingen State and University Library, Germany